Privacy Policy

1. Introduction

Cook Insurance (“Cook Insurance,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you request a quote, work with us as a client, or visit cookinsure.com, how we use that information, and who we share it with. It applies whether you reach us by phone, in person at our Apache Junction office, or through our website.

By requesting a quote, becoming a client, or using our website, you agree to the practices described in this Privacy Policy.

2. Who We Are

Cook Insurance is an independent insurance agency based in Apache Junction, Arizona. We are not an insurance company. We work with a network of more than 40 A-rated (AM Best) insurance carriers to shop for coverage on your behalf, so the information we collect is used to get you quotes and service your policy - not to underwrite or issue coverage ourselves.

Cook Insurance holds an active Arizona insurance producer license (#659942) and is also licensed in Utah, Idaho, and California.

3. Information We Collect

The information we ask for depends on the type of coverage you're requesting. For most personal insurance quotes, we typically collect:

• Your name, address, and date of birth
• Your driver's license number
• Details about what you're insuring - for example, your vehicle, home, or business

For commercial coverage, we may also ask for information about your business, such as its operations, payroll, or revenue.

We do not collect health or medical information, even for life insurance quotes.

We do not collect payment information. When you pay a premium, you pay your carrier directly through that carrier's own payment portal - Cook Insurance does not process or store your credit card or bank account details.

4. Website Analytics and Tracking Tools

Like most business websites, cookinsure.com uses a small number of tools to understand how visitors use the site and to support our marketing efforts. These tools may collect information such as your IP address, browser type, pages viewed, and how you interact with the site. We use:

• Google Analytics - to understand overall website traffic and how visitors use our pages
• Google Search Console and Bing Webmaster Tools - to see how our website performs in search results
• Microsoft Clarity - to see how visitors interact with our pages, such as clicks and scrolling, so we can improve the website
• ZoomInfo - to help identify businesses and potential clients who visit our website, for business development purposes

You can control cookies through your browser settings. Turning off cookies may affect how parts of our website function, but it will not affect your ability to contact us or request a quote.

5. How We Use Your Information

We use the information you provide to:

• Prepare insurance quotes by sharing relevant details with carriers likely to be a good fit for your situation
• Service your policy, including renewals and coverage changes
• Help you document and submit a claim
• Contact you about your quote, policy, or renewal, including by text message
• Improve our website using the analytics tools described above
• Meet our legal and regulatory obligations as a licensed insurance agency

6. Text Message Communications

Cook Insurance may send text messages to clients regarding quotes, renewals, or policy updates. If you no longer want to receive text messages from us, reply STOP to any message and we will remove you from future texts.

7. How We Share Your Information

To get you a quote, we share relevant information with the carriers we believe are the best fit for your situation. We do not send your information to every carrier in our network - only to those most likely to offer coverage that suits your needs.

If you choose Mexico auto insurance through our Mexipass partnership, your information is submitted directly to Mexipass and is handled under Mexipass's own privacy practices, not this Policy. We recommend reviewing Mexipass's privacy policy before submitting your information through that link.

We do not sell your information, and we do not share it with marketing companies, data vendors, or any other outside party for their own purposes.

When you submit a quote request through our website, you will be asked to check a box confirming that you have read and agree to this Privacy Policy before your request is submitted.

8. How Long We Keep Your Information

We keep client information in our system even after a policy ends or you stop doing business with us; inactive files are marked as such rather than deleted. We do this so we can assist you if you return as a client, respond to questions about past coverage, and meet our recordkeeping obligations as a licensed agency.

9. Security

We take reasonable steps to protect the information you share with us, including limiting access to client files to staff who need it to do their jobs. No method of storing or transmitting information is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect information directly from anyone under the age of 18. If a policy involves a minor - for example, adding a teenage driver to an auto policy - a parent or legal guardian handles all communication, decisions, and paperwork with our agency on the minor's behalf.

11. Your Choices

You can:

• Reply STOP to any text message to opt out of future texts
• Contact us to ask what information we have on file for you, or to request a correction

Contact information is at the end of this Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on cookinsure.com with its effective date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact: